“It constantly surprises me that my colleagues don’t recognise the power of personal leadership”.
This is one of the quotes from a study of successful service reconfigurations. All across the economy leaders have to change services – often asking users to accept different modes of delivery for financial reasons. But across the NHS, some manage it well, whereas others effectively blow their toes off one by one with a shotgun.
Why? One is assuming that the public and colleagues are rational, and once they realise the basis of your sensible arguments, they will go along...Continue reading