Tim Kelsey: A patient-centred NHS

In this video, Tim Kelsey of the NHS Commissioning Board talks to Senior Fellow in Health Policy Ruth Thorlby about his new role as National Director for Patients and Information, and outlines how the new customer-service vision for the NHS can be achieved by utilising new technologies used in other sectors. 

Tim Kelsey contributed to The Commonwealth Fund and Nuffield Trust 13th international meeting on the quality of health care in July 2012.