Figure 15: Difference in dissatisfaction with NHS and social care services, by recent use or contact with services


Published: 03/04/2020


Questions asked: ‘From your own experience, or from what you have heard, please say how satisfied or dissatisfied you are with the way in which each of these parts of the National Health Service runs nowadays. First, local doctors or GPs?… National Health Service dentists? …being in hospital as an inpatient?… attending hospital as an outpatient?… accident and emergency departments? And how satisfied or dissatisfied are you with social care provided by local authorities for people who cannot look after themselves because of illness, disability or old age?’ Contact with services: ‘In the last twelve months… have you used or had contact with any of the following services? This could be for yourself or someone else.’ General practice: contact n=939, no contact n=136; Dentist: contact n=580, no contact n=495; Inpatient: contact n=353, no contact n=722; Outpatient: contact n=615, no contact n=460; A&E: contact n=413, no contact n=662; Social care: contact n=149, no contact n=926.
NB: Filled net contact points '▼' indicate statistically significant difference in satisfaction


The King’s Fund and Nuffield Trust analysis of NatCen Social Research’s BSA survey data