Figure 5: Public satisfaction with inpatient, outpatient and A&E services, 1983–2017 (percentage ‘very’ + ‘quite’ satisfied)


Published: 28/02/2018



Questions asked: ‘From your own experience, or from what you have heard, please say how satisfied or dissatisfied you are with the way in which each of these parts of the National Health Service runs nowadays … Being in hospital as an inpatient? … Attending hospital as an outpatient? … Accident and emergency departments?’. Questions about outpatients, inpatients and the NHS overall were not asked in 1984, 1985, 1988 and 1992; questions about outpatients and inpatients were not asked in 1997; a question about accident and emergency was first asked in 1999.


King’s Fund and Nuffield Trust analysis of NatCen Social Research’s BSA survey data.