Part of the Maureen Dixon Essay Series on Health Service Organisation (No. 4), this essay discusses the experiences and expectations of being a health service manager. It is based on the detailed analysis of interviews with four generations of health service managers.
Given the changing status of managers, the experience that the participants narrate will reflect key changes in the nature of the job since the 1960s.
Suggested citation
Wall A (2001) Being a health service manager – expectations and experience. A study of four generations of managers in the NHS. Research report. Nuffield Trust.