They noted first that communication between doctors and patients was often imperfect and that it could even lead to faulty diagnosis, or at least to misunderstanding.
Some patients were dissatisfied about the information they were given and consequently complained about their management, while others often failed to follow the advice they received. Recent research on methods of teaching communication skills was reviewed, as were methods of assessing the acquisition of those skills.
Walton J and McLachlan G (1986) Partnership or prejudice - Communication between doctors and those in the other caring professions. Nuffield Trust.