NHS productivity
The puzzle of why the NHS is delivering little more activity despite receiving more money and employing many more staff is a critical policy question. Collectively we remain some way off a shared understanding of the issue. With the NHS and many other commentators researching plausible ideas to explain this issue, we support a strongly evidence-based approach but believe discussions need to be made from a place of psychological safety to prove fruitful.
Our key work so far
The productivity paradox
Does the NHS have a productivity problem? Yes – but it’s not going to be solved unless we can come together to think about the issue in a psychologically safe way. Data is important, but the environment into which it is understood matters just as much. Interview at Nuffield Trust Summit, 8 March 2024.