Figure 7: Public satisfaction with NHS and social care services and the NHS overall, 1983–2017


Published: 28/02/2018


‘All in all, how satisfied or dissatisfied would you say you are with the way in which the National Health Service runs nowadays?’ ; ‘From your own experience, or from what you have heard, please say how satisfied or dissatisfied you are with the way in which each of these parts of the National Health Service runs nowadays. First, local doctors or GPs?… National Health Service dentists?’ ….Being in hospital as an inpatient?… Attending hospital as an outpatient?… Accident and emergency departments?’ ; ‘And how satisfied or dissatisfied are you with social care provided by local authorities for people who cannot look after themselves because of illness, disability or old age?’. Questions about GPs, outpatients, inpatients and the NHS overall were not asked in 1984, 1985, 1988 and 1992; questions about GPs, outpatients and inpatients were also not asked in 1997; a question about accident and emergency was first asked in 1999; social care questions were not asked before 2005, 2006 and 2008–11.


King’s Fund and Nuffield Trust analysis of NatCen Social Research’s BSA survey data