The author suggests that emotion is an aspect of health care delivery and organisation which has been marginal to our understanding. Yet, as she shows, the manipulation of emotion in both patients and professionals has become central to that relationship and the context of the health care system in which it operates.
Developments in the understanding of emotion and the role it now plays in society is contrasted with the continuing emphasis of scientific rationality in medicine, which, although necessary, is not sufficient for the organisation of health care in the 21st century.
Suggested citation
Mark A (2000) Colouring the kaleidoscope: emotion in health care organisation. Research report. Nuffield Trust.