Delayed transfers of care

We look at delayed transfers of care for patients following NHS treatment.

Indicator

Last updated: 29/10/2019

Access and waiting times Capacity and staffing
Primary and community care Hospital care Social care Integrated care

Background

A delayed transfer of care occurs when a patient is ready for discharge from acute or non-acute care and is still occupying a bed. Delayed transfers of care should be minimised through effective discharge planning and joint working between services to ensure safe, person-centred transfers.

NHS England and NHS Improvement stated in their Winter 2018-19 Planning Update that they expected to see important progress delivered in several key areas. This included increasing available hospital capacity by reducing delayed discharges and long stays in hospital. They reported that between February 2017 and July 2018, around 2,200 beds were freed up by reducing delayed discharges – equivalent to opening four new hospitals.

We will be tracking progress both here and in our monthly Combined Performance Summary.


What is the trend in delayed transfers of care according to the type of care a patient receives? 29/10/2019

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The average number of patients delayed per day fluctuated at around 3,800 between August 2010 and August 2013. After this, the number increased rapidly to reach a peak of 6,660 patients delayed per day in February 2017. By December 2018, the number had decreased by over one third to 4,155 patients delayed on average per day. But since then the number has increased again by 16%, to an average of 4,802 patients delayed per day in August 2019.

In August 2010, the numbers of patients delayed that were receiving acute or non-acute care were almost identical. Over time, delayed transfers of care for patients receiving acute care have increased at a faster rate than those receiving non-acute care. In August 2019, around two-thirds of delayed transfer of care patients were receiving acute care and one-third were receiving non-acute care.


Which organisations are responsible for delayed transfers of care? 29/10/2019

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Since August 2010, the NHS has been responsible for the majority of delayed transfers of care. In August 2019, the NHS was responsible for 60% of patients delayed, social care was responsible for 30% of patients delayed, and both the NHS and social care combined were responsible for 9% of patients delayed.

The overall pattern of delayed transfers of care is not uniform between the organisations that are responsible for the delay. Between August 2010 and February 2017, 1,631 more patients were delayed per day where the NHS was responsible, representing an increase of 79%. Over the same time period, 1,185 more patients were delayed per day due to social care, representing a 96% increase. Since then, delayed transfers of care where the NHS was responsible have decreased by 22%, and delayed transfers of care due to social care have decreased by 40%.


What are the reasons for delayed transfers of care? 29/10/2019

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In August 2019, the most common reason for delayed transfers of care was people awaiting a care package in their own home. The second most common reason was people awaiting further non-acute NHS care, and the third most common reason was people awaiting a nursing home placement. The number of patients delayed per day due to awaiting a care package in their own home increased dramatically between 2014 and 2017, but has since decreased. Over the last six months, the decline in delayed transfers of care that was happening across a number of the measures since 2017 has stalled.


About this data

The Community Care Act 2003 introduced responsibilities for the NHS to notify social services of a patient’s likely need for community care services on discharge, and to give 24 hours’ notice of actual discharge. It also requires local authorities to reimburse the NHS for each day an acute patient’s discharge is delayed, where social services are solely responsible for that delay.

A delayed transfer of care from acute or non-acute care occurs when a patient is ready to depart from such care and is still occupying a bed. A patient is ready for transfer when:
a) A clinical decision has been made that the patient is ready for transfer; and
b) A multi-disciplinary team decision has been made that the patient is ready for transfer; and
c) The patient is safe to discharge/transfer.

There is an expectation that delays to transfers of care will be minimised through the following steps:

  • Discharge planning begins on admission to hospital or in the early stages of recovery.
  • There are no built-in delays in the process.
  • Services will jointly review policies and protocols around discharge, and have systems and processes for assessment, safe transfer and placement, as part of their capacity planning.

These steps should be guided by good professional practice and safe, person-centred transfers.

The focus of this indicator is to identify patients who are in the wrong care setting for their current level of need. Data are being collected for all adults (over 18s) in SITREPs.

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