Figure 11: Satisfaction with NHS inpatient, outpatient and accident and emergency services, 1983–2018


Published: 07/03/2019


Questions asked: ‘From your own experience, or from what you have heard, please say how satisfied or dissatisfied you are with the way in which each of these parts of the National Health Service runs nowadays… being in hospital as an inpatient?… attending hospital as an outpatient?… accident and emergency departments?’; Overall satisfaction: ‘All in all, how satisfied or dissatisfied would you say you are with the way in which the National Health Service runs nowadays?’ Questions about outpatients, inpatients and the NHS overall were not asked in 1984, 1985, 1988, 1992; questions on outpatients and inpatients were not asked in 1997; questions on accident and emergency were first asked in 1999.


The King’s Fund and Nuffield Trust analysis of NatCen Social Research’s BSA survey data