Figure 12: Satisfaction with NHS inpatient and outpatient services by recent contact with the service, 2018


Published: 07/03/2019


Questions asked: ‘In the last twelve months, have you or a close family member or close friend… been an out-patient/in-patient in an NHS hospital? [Yes, just me, Yes, not me but close family member or friend, Yes, both me and close family member or friend, No, neither’]; ‘From your own experience, or from what you have heard, please say how satisfied or dissatisfied you are with the way in which each of these parts of the National Health Service runs nowadays… being in hospital as an inpatient?… attending hospital as an outpatient?…


The King’s Fund and Nuffield Trust analysis of NatCen Social Research’s BSA survey data