Quality of care

The quality of patient care is a central concern for health systems, especially in an era of unprecedented financial challenge and rising demand.
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Why is this important?

Patients and the public expect to receive high quality, safe care, where and when they need it.  And staff providing health and social care aim to deliver this.  Despite this, we know that the quality of care is variable – between organisations, different conditions, and different patient groups. We also know that we lag behind other similar countries in treatment of common diseases. And while some aspects of care have improved over time, for many aspects of care improvements in quality have stalled.

The level of funding for health and social care will influence what can be achieved, but regardless of this, we need to understand how the quality of care is changing, to generate evidence on what can be done to improve quality, and to ensure that we are prioritising those improvements which will make the most difference to patients and the public.

What we offer

As an independent organisation with expertise in measurement and analysis of quality of care, we provide independent scrutiny of the quality of care, and undertake research to improve the evidence on quality of care – particularly in neglected areas such as the care of prisoners. We will share our findings, and also the methods we use, to provide tools to support local and national organisations with measuring and analysing quality of care.

Drawing on our other work programmes, we can assess the impact on quality of care, as the health and care system grapples with workforce, funding and organisational challenges.  We will also consider how effective policies intended to improve quality have been, and what we can learn, in order to influence future decision makers, locally and nationally.

With so many claims and counter claims as to what is happening to the quality of health and social care, the ready availability of an independent and authoritative source of information is most welcome.

Professor Sir Nick Black, London School of Hygiene and Tropical Medicine

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