This reports sits alongside a series of summaries on technology implementation, drawing on findings from the Care City project.
Despite the huge potential of digital health innovations to transform health and social care services, the full benefits are still not being delivered for service users and staff.
Digital technology is often implemented as a ‘ready-made’ solution to many of the challenges facing the health and social care system with little consideration of the complexity of implementing digital health innovations. What’s more, guidance on how to best approach the implementation of innovations in health settings is scarce. As a result, many innovations are not embedded into care pathways effectively or adopted successfully. Identifying how to harness the benefits of digital technology will not only increase the chance of successful adoption, but also help to deliver the best care possible for patients, as well as deliver benefits for staff.
This summary outlines 10 key lessons for the implementation, adoption, and spread of digital innovations in health and social care services. The lessons are designed to support policy makers, commissioners, innovators and service providers keen to integrate technology into health and social care services to successfully embed innovations into care pathways. However, they will not be universally relevant to every innovation, context and stakeholder, all of the time.
The full suite of resources published alongside the summary (see below) includes three slide sets detailing key findings and background from each of the tools and technologies being evaluated and a full evaluation report that brings together findings from this large-scale mixed-methods evaluation.
Further resourcesDownload the full report [PDF 2.42MB]
The findings are based on a real-world evaluation of digital technologies being implemented in health and social care. The NHS England Test Bed programme was designed to bring together NHS organisations and commercial providers of digital technologies in order to test market-ready innovations and new ways of delivering care, with the potential to improve patient experiences and outcomes. This summary draws on the Care City test bed site that was based in East London.
Sherlaw-Johnson C, Crellin N, Hutchings R, Oung C, Rolewicz L, Kumpunen S and Scobie S (2021) 10 practical lessons for implementing digital innovations - learning from the Care City test bed. Research report, Nuffield Trust